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Frequently Asked Questions


1. I don't know which package to choose? What is the difference between the Ginseng Package, Citrus Hystrix or the NeemCare Organics Scalp Rejuvenation Package?

Choose the Ginseng Extra Strength Extreme Package if you are currently suffering from critical & severe hair loss cases in which hair is extremely sparse, thin or near-bald. If your hair is still reasonably thick but you're starting to notice that your hair is beginning to thin, fall off, recede or if you think you're at the beginning stage of hair loss, this should be the one for you to use. As the name suggests, it comes with "extra strength" so if you want something really strong to thicken your hair fast, go for this one.

Choose the NeemCare Organics Scalp Rejuvenation Package if you have premature gray & white hair, if your hair feels dry, frizzy, flat, dull & boring. Our brand new patented brand new NeemCare Organics formula will give you a much softer, sexier, vibrant & stronger hair.

Choose the Citrus Hystrix Basic Serum Package if you have oily/itchy/dry/flaky scalp problem, lice, dandruff problems, migraines & headaches. This package is very soothing and therapeutic, so if you're looking for a calming, cool, relaxing effect for your scalp, choose this one. 

2. I have been told that my hair loss is due to family genetics and there's nothing I can do but accept it. Can your product help?

As long as your scalp is not COMPLETELY bald, with ZERO hair on it, you still have a chance to grow back your hair.

Most of our customers who were told the same thing by their doctors or hair experts have been giving us positive comments/feedback and are very happy with the results they are seeing so far.

3. My scalp is already COMPLETELY bald & shiny, or there are areas on my head that is completely bald, can your product help to grow it back?

No, it cannot because your hair follicles and roots are no more there, so there's really nothing much that you can do unless you opt for hair transplants which you can see "guaranteed" results.

Hair transplantation is a surgical technique that moves individual hair follicles from a part of the body called the 'donor site' to bald or balding part of the body known as the 'recipient site'. It is primarily used to treat male pattern baldness. In this condition, grafts containing hair follicles that are genetically resistant to balding are transplanted to bald scalp.

4. Are your products suitable to treat scalp itchiness, scalp dryness, dandruff, graying & white hair problems?

Yes, choose the Citrus Hystrix Basic Serum Package if you're looking to treat scalp itchiness, scalp dryness, oily scalp, dandruff, lice, migraine, headaches. Choose NeemCare Organics Scalp Rejuvenation Package if you have dry, dull, boring, flat hair and if you want to treat your  gray & white hair problems. You can then use the Ginseng Extra Strength Package to thicken your hair.

5. Are your products safe?

Yes, very.

The following is the Biochem Laboratories Analysis 2011:

Test Method Used: FDA-FAM 1995
Test Method Used: Ph.Eur Method 2.6.13
Test Method Used: AS1766.2.2:1980

6. Are there any side-effects in the short and long-term using your products?

None whatsoever. Our 100% natural herbal ingredients are processed without fuel-based heat or chemicals. It is made up of a special combination of virgin coconut oil (VCO), kaffir lime, candlenuts, Hibiscus rosasinensis, Ocimum leaves, aloe vera, rosemary, stinging nettle, birch, horse tail, yarrow oil, coltsfoot, candlenuts, mother of thyme, herbs & various miscellaneous plants -- all stimulants for natural hair regrowth.

7. Is my purchase online safe & secure?

We use Paypal to process all your payments. With more than 123 million active accounts in 190 markets and 25 currencies around the world, PayPal enables global commerce. PayPal is an eBay (NASDAQ:EBAY) company. PayPal is headquartered in San Jose, Calif. and its international headquarters is located in Singapore.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

8. Can I make a Money Order or Western Union transfer instead?

Yes, we process multiple Money Order & Western Union transfers each day.

For Money Orders, please make a payment of $79.95, $99.95 or the prices you see next to the product listings in the scroll-down menu when you "customize & choose your order", depending on the package of your choice - US Dollars only (prices INCLUDE FREE SHIPPING) and send your check over to:

Name: Heong Mun Heng
Address: No.4, Jalan 20/12
Paramount Garden
46300, Petaling Jaya

City: Petaling Jaya
State: Selangor Darul Ehsan
Zip Code: 46300
Country: Malaysia

Once you have sent over the checks, please email us at -- baldingserum @ and give us the following details:

1 - Which Package you want -- Package #1: Kaffir Lime Basic Package ($79.95), Package #2: Ginseng Extra Strength Extreme Package ($99.95), Package #3: NeemCare Organics Scalp Rejuvenation Package ($99.95) or Exactly what products you want along with their quantities. *All prices are INCLUSIVE OF FREE SHIPPING.

2 - Provide us with your shipping details, please provide:

a) Your Full Name
b) Your Email Address
c) Your contact number (along with your country code since we are shipping internationally)
d) Your shipping address (this is where you want us to send your product to -- please include your STREET NAME, CITY, STATE, ZIPCODE, COUNTRY)
e) The exact date in which you posted your check to us

Once that is confirmed, we will email you a confirmation receipt and mail our your package straight away. You will get your own unique courier tracking number in that email so that you can check the status of your delivery in REAL TIME.

For transfers through Western Union, please make a transfer to:

Name: Heong Mun Heng
Address: No.4, Jalan 20/12
Paramount Garden
46300, Petaling Jaya
Selangor DE
Country: Malaysia

Then please email us at -- baldingserum @ and give us the following details:

- Your control number
- Your full name
- Your full address (please include your STREET NAME, CITY, STATE, ZIPCODE, COUNTRY)
- Total amount transferred

Once payment is received, we will email you a confirmation reciept and mail our your package straight away. You will get your own unique courier tracking number in that email so that you can check the status of your delivery in REAL TIME.

9. Where are your products from?

Our products are all manufactured from sunny, tropical Malaysia in South East Asia. All the special blend of herbs, ingredients & plants have meticulously been sourced from across Asia and is not available anywhere else in the world.

10. Are your products sold in pharmacies or any other stores? Where else can I get it instead of ordering online?

Our 100% Natural Herbal Ingredients Processed Without Fuel-based Heat Or Chemicals is the first and ONLY of it's kind. You cannot find this anywhere else in the world but here.

11. How does your product smell?

It's a nice fragrant smell. It feels very "breezy" and "fresh" on your scalp which all of our customers LOVE.

12. Does your product come with a guarantee? What if I have used it but it doesn't work for me?

We offer no guarantees. If we did, we are lying to you. No hair loss treatment in the world can give you a 100% "guarantee" results. We can only try our best and let God do the rest :) Our product is 100% herbal, chemical-free with zero side effects and is an additional alternative to treat your hair problems.

However 90% of our customers who have used our products have responded enthusiastically & given positive comments/feedback of their experience. If you have used our products for more than 6 months (THE TRUTH is that it takes the average person anywhere from 6 months to 2 years to get the noticeable, full hair growth they deserve), we'd recommend for you to consult a doctor as there may be other internal problems that may be causing your hair loss.

13. How are the products shipped?

All your products will be shipped to you by International Registered Airmail.

14. I have already placed my order. How long does it take for my shipment to arrive?

We are shipping from South East Asia. Depending on exactly which country you are located, below is the detailed delivery time for your reference - so as you can see, it usually varies from 7 - 20 working days, so please be patient.

Either ways, you'll have peace of mind when you place your order: You will be able to track its whereabouts online using your unique tracking number.

- Estimated delivery time: 7-20 working days
- Working days not included Saturday, Sunday & Public Holidays.

All transit times are subject to Customs Clearance, transport conditions (e.g. boat traffic in certain areas) and volume of mail traffic.

All transit times given are in accordance with the international standard concluded by the International Bureau of the Universal Postal Union.

15. Do you provide tracking numbers to track my shipment status?

Yes, we will provide you a tracking number after we have shipped out your order. We will email you the tracking number or you may login your account to check after 3-5 days order placed.

16.How do I track the number given?

Just copy and paste your tracking number in here:

Alternatively, you can also track the International Registered Airmail in your country's postal website. (Please note that some country postal website do not provide tracking service for International Registered Airmail)


(1) -- Citrus Hystrix Basic Serum Package --

(For dandruff, oily/itchy/dry scalp, lice, migraines, headaches or beginning stages of hair loss or if hair has just started thinning or receding)


(2) -- Ginseng Extra Strength Extreme Package -- **Exclusive Promo Sale Offer!**

(For beginner, serious & critical hair loss or near bald)


(3) -- NeemCare Organics Scalp Rejuvenation Package --

(Treats white/graying hair - if your hair feels flat, dull, rough or dry, use this for softer texture, shinier, bouncier, stronger hair)


   (4) -- Customize & Choose Your Own Products:

(Click On The Drop Down Menu Below To Choose Your Preferred Quantity Of Each Product And Then Click On The Yellow "Add To Cart Button"):


***FREE SHIPPING***: Due to our early bird special offer, as of   , we are giving away bonus *free shipping* for all products but only while stocks last. First come, first serve only.


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